FAQs
We have put together a list of our Frequently Asked Questions. Click on a question to see the answer and get in touch with our team for additional information on our services.
Shipping & Delivery
Where does Freightline Carriers ship to?
We arrange deliveries across the UK, Europe, and worldwide via both road and air freight.
Do you deliver to private addresses as well as businesses?
Yes – we can deliver to homes, offices, warehouses, and even remote areas. Some restrictions may apply for certain freight types, but we’ll always advise upfront.
How quickly can you collect and deliver my goods?
We operate 24/7. For urgent requests, we respond within 15 minutes and can arrange UK collections within 2 hours – even late at night, at weekends, or on public holidays.
Do you offer specialist delivery options?
Yes. We handle oversized, fragile, hazardous, or high-value goods. Two-man teams and tailored handling can also be arranged on request.
Can I track my shipment?
Yes. We provide proactive updates at every stage – collection, in transit, ETA, and delivery – by email, phone, or your preferred channel. Proof of delivery is supplied once complete.
Are there size or weight limits on shipments?
No strict limits – we move everything from small parcels to full loads and oversized freight. Just let us know your cargo details and we’ll provide the right vehicle solution.
What happens if my shipment is delayed?
Delays are rare, but if they occur we’ll inform you immediately and provide a revised delivery plan. Our 24/7 team is always available to find the fastest solution.
Booking & Pricing
How do I book a shipment or request a quote?
It’s simple – just give us your collection and delivery details, type of goods, and timeframe. Call us or email, and we’ll handle the rest.
How quickly can I get a quote for a time-critical shipment?
Within 15 minutes. For urgent jobs, our team prioritises your request and confirms collection availability immediately.
How much does it cost to ship with Freightline?
Pricing depends on distance, load size, vehicle type, and urgency. We’ll always provide a clear, no-obligation quote before booking.
Is my shipment insured?
Yes – all shipments are covered under our standard liability insurance. Additional cover can be arranged for high-value or specialist goods.
Customs & Compliance
Do I have to pay duty or tax when importing from the EU?
Usually, yes. Duties depend on your goods and their origin. Our team can guide you through paperwork and advise on costs upfront.
What documents are needed for customs clearance?
Typically, a commercial invoice and packing list are required. Some goods may need additional licences or certificates – we’ll confirm exactly what’s needed for your shipment.
What items are restricted in air freight?
Items such as lithium batteries, aerosols, flammable liquids, and some chemicals may require special packaging or permissions. Contact us to check before shipping.
Which shipments are considered hazardous?
Which shipments are considerHazardous goods include oils, paints, batteries, gases, and chemicals. We can transport many of these but must follow specific regulations – speak to our team for guidance.ed hazardous?
Support & Contact
What services does Freightline Carriers provide?
We specialise in time-critical logistics, including road and air freight, customs clearance, and warehousing.
How do I contact Freightline if I need urgent support?
Our operations team is available 24/7. Call us on +44 (0)1926 290 222 or email operations@freightlinecarriers.co.uk – we respond to urgent requests within 15 minutes.
How can I give feedback or make a complaint?
We welcome all feedback, as it helps us improve. Please email info@freightlinecarriers.co.uk or call +44 (0)1926 290 222. We’ll investigate and respond within one business day.
Why Choose Freightline Carriers?
We are time-critical logistics specialists, providing air and road freight services. Freightline Carriers offers:
- 24/7 Support
- Multilingual Staff
- Over 50 Years of Experience in Freight Forwarding
- UK and European Air Freight Services
- Warehousing Facilities
- Full Logistic Packages
- Real Time Monitoring At All Times
- Experience Across Different Sectors
24 hour customer care
Personalised Logistics for Your Critical Shipments.
At Freightline, we don’t just move goods – we support your business every step of the way. With a dedicated account manager and a team ready 24/7, we provide the agility and precision you need to overcome your toughest logistics challenges.